Elva Baltic chooses the principles of best practice by using ITIL.
ITIL is an international library of information technology infrastructure, which summarizes the examples of best practice in the form of publications with a goal to optimize the IT infrastructure and services.

These examples describe the processes necessary for the development of IT infrastructure, its structural principles and instruments necessary for operation. The ITIL criterion is the client’s management benefit, which is obtained by using IT infrastructure. Such factors as IT maintenance service planning, user support and IT service optimization are considered important for reaching the business goals of a client’s company.